Main Areas of Responsibility

Summary

Are you an IT professional looking to provide support in a thriving academy? We are currently looking to appoint an ICT Technician to provide an outstanding IT support service to the staff, students and trainee teachers at Harris Garrard Academy.

Next Steps

Next Steps

If you have any questions about this opportunity, please send us an email, or call to arrange a conversation.

Before applying, please download the Job Pack for full details on the job responsibilities and person specification. This will be helpful for you when completing your application, and throughout the recruitment process.

We encourage you to apply as soon as possible as we may interview and offer to a candidate before the closing date. Please note that we only accept applications submitted before the closing date via our careers website.  

Skills

Main Areas of Responsibility

This opportunity will allow you to develop, through study and “on the job” experience, the knowledge and skills necessary to be a valuable Harris ICT Technician and in doing so support our efforts to deliver an outstanding IT support service to our Staff and Students.

No two days are the same as an IT support technician. Under the instruction and guidance of central and local IT Staff you’ll spend time between supporting school users to meet the academic, pastoral, and administration needs and the installation and maintenance of required software. Other responsibilities could include:

• Incident, request and problem management
• Ensuring that all IT Support needs are logged correctly on the Service Management system
• Re-routing or escalating IT support tickets to the appropriate team or person.
• Assisting, where appropriate, in efforts to resolve IT support tickets within the SLA.
• Identifying recurring IT incidents and research potential root causes to the underlying problem.
• Keeping the Academy staff informed about the status of their support ticket(s).
• Notifying the local IT staff upon detection of a major incident affecting the operation of services.
• Maintaining Windows 10 based PCs, Laptops, Tablets and Apple IOS devices.
• Assisting with the installation, configuration, and maintenance of computer peripheral equipment
• Installing and upgrading new software, ensuring compliance with software licensing regulations.
• Preparing conference / meeting rooms with related IT and audio-visual equipment needed for the meeting.

Qualifications & Experience

We’re looking for someone who demonstrates resilience and uses this to think of ways to help solve the problem at hand whilst remaining professional and respectful to all staff and their students.

The ability to think on your feet is crucial. This dynamic role means your role will be varied. We ask that you remain motivated, and a willingness to take initiative.

We’re looking for fearless techies brave enough to be yourself, with enough self-confidence to be able to communicate with a range of people and can adapt your approach to influence others.

To succeed in this apprenticeship, you’ll need bags of enthusiasm, be a fantastic collaborator and be hungry to learn!

Even if this doesn’t sound quite like you, but you still think you could do a great job in the role, get in touch.

We’re always open to wildcards.

Benefits

Professional Development & Benefits

Our people are at the heart of our success. We have developed a strong culture of collaboration and best practice, with professional development and career planning at its centre. We invest in our staff with support, coaching, mentoring, and a wide range of top-quality training programmes delivered at every level.

In addition to the opportunities for career development and progression, we also offer a competitive rewards and benefits package which includes a Performance and Loyalty Bonus, Pension Scheme with generous employer contributions, a Wellbeing Cash Plan, 26 days’ annual leave (plus bank holidays) for staff who work across the full year, and many other benefits. Learn more about our benefits on our website.

Safeguarding Notice

The Harris Federation and all our academies are committed to ensuring the highest levels of safeguarding and promoting the welfare of children and young people, and we expect all our staff and volunteers to share this commitment. All offers of employment are subject to an enhanced Disclosure and Barring Service (DBS) check, references, an online search, and where applicable, a prohibition from teaching check will be completed.

Equal Opportunities

The Harris Federation is an equal opportunities employer and welcomes applications from all suitably qualified candidates.

We value the diversity of our staff and students, and everyone at the Harris Federation is equally valued and respected. We aim to be an inclusive employer that reflects the communities we serve. We are committed to providing a fair, equitable and mutually supportive learning and working environment.